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Have you ever worked for a leader or an organization where the culture was focused on satisfying the customers, clients or board of directors rather than the employees? Were you engaged, going above and beyond on work assignments? On reflection, assuming you left to join another company, how valued did you feel by the leaders of the organization?
I'm not saying that customers and boards are unimportant. I am saying that you won't truly satisfy your customers or achieve your board's strategic priorities if your employees play second fiddle to them. I've debated this perspective with countless leaders. Although I haven't been able to convince every leader to drink the water, many have switched the way in which they looked and approached their leadership.
Here's why taking care of your team should be your number one priority:
Your team is the gateway to the quality service (or lack thereof) your customers receive, the innovative product line, and the brand/reputation your organization's name/symbol/tagline stands for. If you take care of your team, your team will perform in ways that satisfies your customers, clients, board of directors, and members or shareholders.
Your customers count but taking care of your team counts more.
What was your best employee experience? Share it with me in the comments.
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